Marketplace Operations Manager

The role

The Marketplace Operations Manager will run and grow the marketplace business across Amazon, TikTok Shop, and 3P marketplaces. This individual contributor will manage day-to-day performance, lead operational launches for new marketplaces, and act as the link between marketplaces and internal teams.

What you will do

• Manage day-to-day execution across Amazon Seller Central, TikTok Shop Seller Center, and other 3P marketplaces.
• Monitor Buy Box ownership and unauthorized sellers.
• Collaborate with the Director of Marketplaces to plan and execute promotional strategy.
• Maintain support files for marketplace operations.
• Own communications with internal and external partners.
• Serve as the escalation point for marketplace buyer messaging.
• Serve as the day-to-day point of contact for Amazon and TikTok Shop agencies.
• Lead the operational build-out of new marketplaces.
• Audit and maintain product detail pages across every marketplace.
• Oversee the demand planning process by monitoring inventory health.

Required qualifications

• 3-5+ years in ecommerce or marketplace management, brand-side or agency-side
• Deep hands-on experience in either Amazon Seller Central or TikTok Shop Seller Center, with working familiarity with the other
• Experience working with external agencies
• Ability to read and interrogate marketplace advertising performance
• Working knowledge of FBA inventory mechanics
• Strong analytical skills, comfortable in Excel and dashboards
• Excellent organization and proactive communication
• Demonstrated ability to thoughtfully apply AI-powered tools to your own workflow

Nice to have

• Experience with Ulta's marketplace or other emerging retail marketplaces
• Experience with TikTok Shop creator and affiliate programs

Benefits

• Hybrid working environment in DUMBO
• Year round early summer Fridays
• WiFi enabled rooftop
• Competitive medical benefit package
• Commuter benefits for parking & transit
• Competitive paid parental leave policy for qualifying employees
• Open vacation policy
• Dog-friendly office space
• 401k Tax Benefits
• Competitive compensation package
• Fully stocked kitchen with snacks
• Employee discount packages

About the company

quip is a design-led oral health and wellness company on a mission to transform oral care from a "have-to" chore into a "want-to" ritual. Launched in 2015, they provide effective, simple and well-designed oral health products.