Rackner
Deputy Program Manager — Federal Health IT Operations
Remote — United States. Posted 7 days ago
The role
The Deputy Program Manager leads day-to-day service operations for a federal health IT mission. This role coordinates clinical, training, field, and technical teams to manage workforce capacity and operational commitments.
What you will do
- Lead day-to-day service operations across multiple teams supporting a complex federal health IT mission.
- Coordinate operational schedules and priorities across training, field activities, military exercises, and ongoing service delivery.
- Manage workforce capacity and resource coordination to support operational readiness and service continuity.
- Identify and address scheduling conflicts, staffing challenges, and competing operational priorities.
- Coordinate supplemental staffing and surge support in response to changing mission needs.
- Lead weekly operational and monthly service reviews.
- Support the Program Manager and maintain operational continuity when acting on their behalf.
Required qualifications
- 8+ years of experience in service management or operations leadership supporting Department of Defense (DoD) programs.
- ITIL 4 Foundation certification.
- Active U.S. Government Secret security clearance.
Nice to have
- ITIL 4 Managing Professional certification.
- Project Management Professional (PMP) certification.
- Experience with ServiceNow Field Service Management.
- Coordinating schedules and operational resources across globally distributed teams.
Benefits
- Company-supported certifications and professional development opportunities.
- Career development and leadership opportunities.
- 401(k) with a 100% company match on contributions up to 6%.
- Medical, dental, vision, life, and disability coverage.
- Generous paid time off and paid holidays.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement.
- Weekly pay and team events.
About the company
Rackner employs multidisciplinary teams supporting federal missions and solving complex operational and technical challenges.