Field Service Representative / Trainer — Military Health IT (JOMIS)

The role

You will deliver functional training, coaching, and technical support to military medical personnel. You will work with Joint Operational Medicine Information Systems (JOMIS) and related theater medical applications in operational environments.

What you will do

• Deliver onsite and remote functional training, coaching, and refresher instruction to military medical personnel.
• Support military exercises, system fielding activities, and operational deployments.
• Prepare training equipment and assist users in the field.
• Troubleshoot escalated application support issues at operational sites.
• Coordinate resolution of technical issues with technical teams.
• Maintain continuity of medical application support in disconnected or limited-connectivity environments.
• Collaborate with engineering, technical support, and vendor teams to communicate recurring application issues.
• Deliver assigned system administrator training.
• Provide additional instructional or field-support coverage as operational needs change.

Required qualifications

• At least 3 years of professional experience supporting JOMIS or theater medical systems, such as BATDOK, TMDS/CDP, TBLD, or MHS GENESIS Theater.
• Instructor-qualified, with the ability to deliver structured, formal training.
• Active U.S. Government Secret security clearance.
• Willingness and ability to travel extensively and deploy to domestic, overseas, shipboard, and austere operational locations.

Nice to have

• Military medical background or experience supporting military healthcare operations.
• Qualifications or hands-on experience across multiple JOMIS applications.
• Experience with ServiceNow Mobile Offline.

Benefits

• Company-supported certifications and professional development opportunities.
• Career-development and leadership opportunities.
• 401(k) with a 100% company match up to 6%.
• Medical, dental, vision, life, and disability insurance.
• Generous paid time off and paid holidays.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement.
• Weekly pay
• Company team events

About the company

Rackner provides technology solutions that support military medical readiness and operational effectiveness. The company values people who take ownership, collaborate effectively, and bring practical solutions to complex problems.