Software Automation & Platform Engineer — Federal Health IT

The role

You will design, build, and advance automation capabilities to strengthen enterprise technology operations. You will engineer solutions across ServiceNow, enterprise integrations, and modern software delivery platforms.

What you will do

• Evaluate automation opportunities using service data, operational trends, and stakeholder input.
• Maintain a prioritized automation backlog.
• Build, test, and enhance ServiceNow workflows using Flow Designer and Integration Hub.
• Develop and maintain REST API integrations.
• Engineer and optimize GitLab CI/CD pipelines and infrastructure-as-code solutions.
• Integrate approved AI-assistant capabilities with ServiceNow.
• Validate automation and integration changes and diagnose technical issues.
• Execute controlled releases and limited pilots.

Required qualifications

• 4+ years of professional software engineering or platform engineering experience.
• Hands-on experience developing automation with ServiceNow Flow Designer and Integration Hub.
• Experience with GitLab CI/CD and infrastructure as code.
• Developing or implementing REST API integrations.
• Eligibility for a Tier 3 federal background investigation.

Nice to have

• ServiceNow Certified Application Developer (CAD) certification.
• Experience with Microsoft Power Platform.
• Developing or integrating AI-assisted workflows, including large language model (LLM) or retrieval-augmented generation (RAG) capabilities, in security-controlled environments.
• Supporting software automation, platform engineering, or enterprise integrations within federal technology or similarly regulated environments.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and paid holidays.
• Professional development and company-supported certification opportunities.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement programs.
• Weekly pay and company team events.

About the company

Rackner is an equal opportunity employer. You will contribute to engineering improvements that help federal healthcare teams deliver dependable technology services.