Rackner
Clinical Workflow Analyst — Federal Health IT
Remote — United States. Posted 6 days ago
The role
You will diagnose complex electronic health record issues and restore functional workflows in federal healthcare environments. You will manage support cases, maintain workflow documentation, and provide assistance during go-lives.
What you will do
- Investigate and diagnose complex Tier II/III clinical application and workflow issues.
- Manage assigned application support cases from initial contact through user-confirmed resolution.
- Maintain clinical workflow documentation and competency mappings.
- Evaluate the functional impact of application releases and changes.
- Provide functional application expertise during priority incidents.
- Analyze service tickets and application performance data to recommend improvements.
- Provide functional application assistance during go-lives and clinical unit transitions.
Required qualifications
- 5+ years of professional experience supporting electronic health records (EHR) or clinical applications.
- Direct professional experience supporting clinical workflows within designated military healthcare EHR environments.
- Professional experience handling application support cases using ServiceNow.
- Active U.S. Government Secret security clearance.
- Strong functional troubleshooting, analytical, documentation, and communication skills.
Nice to have
- Familiarity with specialized operational or field healthcare applications.
- ITIL 4 Foundation certification.
- Experience with EHR utilization analytics and application performance insights tools.
Benefits
- Medical, dental, and vision insurance.
- Life and disability insurance coverage.
- 401(k) retirement plan with company matching contributions.
- Paid time off and company holidays.
- Professional development and certification support.
- Remote-work equipment and home-office resources.
- Fitness and wellness benefits.
About the company
Rackner is a company where you will contribute to federal healthcare technology initiatives. They value practical problem-solving, technical curiosity, and accountability.