Enterprise Account Provisioning Specialist — Federal Health IT

The role

You will manage high-volume user account and access requests across federal healthcare technology environments. This role involves identity and access management operations and service management workflows.

What you will do

• Fulfill high-volume standard and complex account provisioning requests.
• Verify identity information and access prerequisites.
• Coordinate clinical, privileged, and sensitive access requests with reviewers and approvers.
• Validate completed access changes and communicate request outcomes.
• Maintain accurate records and closure documentation.
• Maintain established cross-application role mappings and access records.
• Track provisioning cycle times and summarize request activity.
• Identify opportunities to streamline workflows and support automation initiatives.

Required qualifications

• Minimum of 2 years of professional experience in high-volume account provisioning or identity and access management (IAM) operations.
• Professional experience using ServiceNow to fulfill and manage account or access requests.
• Eligibility for a Tier 3 investigation in accordance with applicable federal personnel-vetting requirements.

Nice to have

• Managing specialized healthcare application role definitions, position-based access requirements, and user permissions across enterprise systems.
• Familiarity with healthcare technology access provisioning in operational, field-support, or regulated environments.
• Supporting the rollout of approved account provisioning automation, workflow enhancements, or related process improvements.

Benefits

• Company-supported professional development and certification opportunities.
• 401(k) retirement plan with company matching.
• Medical, dental, vision, life, and disability insurance options.
• Paid time off and paid holidays.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement opportunities.
• Weekly pay
• Company team events

About the company

Rackner provides technology and services that support federal missions. Their teams work across cloud, DevSecOps, AI/ML, software engineering, and mission operations.