Communications & Adoption Specialist – Federal Health IT

The role

This person will deliver information about releases, service interruptions, and resources to healthcare professionals. They will coordinate user updates, maintain digital channels, and develop outreach to support federal health IT operations.

What you will do

• Develop and schedule release communications aligned with technology release calendars.
• Prepare weekly updates and recurring communications for healthcare technology users.
• Manage and maintain content across adoption portals, SharePoint, and collaboration channels.
• Draft downtime notifications and urgent service announcements.
• Maintain organized archives of published communications and notices.
• Design and administer user surveys to measure satisfaction and feedback.
• Develop targeted communication campaigns using approved product guidance.

Required qualifications

• Minimum of 3 years of professional experience in communications or change management within an IT or healthcare program.
• Hands-on experience managing content in SharePoint or relevant Microsoft 365 collaboration environments.
• Experience designing surveys to collect user feedback, satisfaction, or related service information.
• Must be eligible to undergo the federal background investigation required for this position.

Nice to have

• Prosci certification or a comparable change management certification.
• Experience supporting communications initiatives within federal healthcare technology environments.

Benefits

• Company-supported professional certifications and career development opportunities
• 401(k) retirement plan with 100% company matching up to 6%
• Medical, dental, and vision insurance
• Life and disability insurance
• Paid time off and paid holidays
• Home-office equipment and remote-work support
• Fitness and wellness reimbursement
• Weekly pay
• Company team events

Before you apply

• Federal background investigation eligibility required

About the company

Rackner is a team focused on delivering practical technology solutions for federal missions. They value professionals who combine subject-matter expertise with collaborative problem-solving.