Rackner
Performance Assurance Analyst — Federal Health IT
Remote. Posted 5 days ago
The role
You will calculate service outcomes and evaluate supporting records to support performance measurement across federal healthcare technology services. You will work with operational and technical teams to provide objective assessments of reported results.
What you will do
- Independently calculate experience-level, service-level, and key performance indicator (KPI) results using customer-owned data.
- Prepare monthly and quarterly performance measurements.
- Maintain an accurate performance exception register.
- Independently audit data pipeline outputs against underlying source records.
- Identify, document, and report discrepancies in performance calculations, source records, or supporting evidence.
- Prepare reconciliation packages containing calculated performance results and supporting evidence.
- Support quarterly performance reviews by organizing measurement results and summarizing exceptions.
Required qualifications
- Minimum of 3 years of professional experience in performance measurement, audit, or quality assurance on a service contract.
- Strong proficiency in Microsoft Excel and Power BI.
- Eligibility for a Tier 3 federal investigation.
Nice to have
- Certified Quality Auditor (CQA), ITIL 4, or Six Sigma certification.
- Experience administering fee-at-risk or award-fee performance measurement.
Benefits
- Company-supported professional certifications and career development opportunities
- 401(k) retirement plan with 100% company matching up to 6%
- Medical, dental, and vision insurance
- Life and disability insurance
- Paid time off and paid holidays
- Home-office equipment and remote-work support
- Fitness and wellness reimbursement
- Weekly pay
- Company team events
Before you apply
- Eligibility for a Tier 3 federal investigation
About the company
Rackner builds and supports mission-critical technology solutions that help federal organizations operate more effectively. Their teams provide expertise in software engineering, cloud platforms, DevSecOps, artificial intelligence, and enterprise modernization.