Customer Success Specialist

The role

The Customer Success Specialist maintains customer satisfaction and retention for a pooled cohort of customers. This role delivers value through scalable engagements and works with other departments to resolve customer inquiries.

What you will do

• Manage success and retention of a shared book of accounts through 1:many communications.
• Serve as the primary interface to manage and resolve critical situations within pooled accounts.
• Act as a Product Knowledge Expert to address customer needs.
• Collaborate and strategize customer issues with team members.
• Help customers achieve goals by highlighting best practices and system functionality.
• Inform customers of new functionality to encourage feature adoption.
• Document customer status and communications in Salesforce or other CRM tools.
• Maximize product value by selling add-on services and modules.
• Attend promotional events at industry related conferences.
• Handle customer terminations and retrieve feedback.

Required qualifications

• 0-3 years of experience
• SalesForce, ChurnZero, or other CRM experience
• Customer Service experience
• Strong communication skills
• Strong problem solving and analytical skills
• Task and project management skills or experience

Nice to have

• Familiarity with Electronic Health Record software and the social services sector

Benefits

• Unlimited PTO policy
• Competitive medical, dental, and vision healthcare coverage
• 401k matching
• Paid holidays
• Volunteer time off
• Paid parental leave
• Remote work stipend

About the company

Radicle Health is a collection of human services software products designed to foster collaboration and innovation. The company builds mission-driven products that support organizations in delivering essential services.