Customer Service Agent — Investment & Pension Products (m/f/d)

The role

You will act as a contact person for customers regarding investment and pension products. You will handle inquiries by phone and in writing in German and English.

What you will do

• Become an expert for investment and pension products and processes
• Handle customer inquiries by phone and in writing in German and English
• Work closely with customer service support teams and other departments
• Handle inquiries regarding account opening, investment, pension offering, and basic tax issues
• Contribute to making the platform a positive customer experience

Required qualifications

• Speak German or Dutch at C2 level, both written and spoken
• Good command of English
• Able to handle several tasks simultaneously under pressure while setting appropriate priorities
• Interested in complex topics and in modern finance and capital markets
• Eager to learn and keep updated on developments and process changes
• Located in Berlin or Hamburg
• Ready to work from the office minimum twice a week
• High expectations of work and ability to maintain an overview in hectic times
• Good IT skills (especially Google Workplace, Zendesk)

Nice to have

• Professional experience in customer service
• Additional language skills, such as Spanish

Benefits

• Employee Development Budget of €2,000 and four full training days per year
• Flexible working hours
• Home office
• 30 vacation days
• Company pension scheme supported with 20%
• Subsidized Urban Sports Club membership of more than €20 per month
• Subsidized Deutschland Ticket of €25 per month
• JobRad bike leasing with tax savings and covered monthly insurance costs
• Snacks, daily fresh fruit and drinks provided at the office

About the company

Raisin is a FinTech platform that connects consumers with banks in the EU, the UK and the US. The company employs more than 800 people from over 75 countries.