(Junior) Customer Service Agent – Dutch Speaking (m/f/d)

The role

You will support Dutch-speaking customers via phone and email regarding financial products. You will handle inquiries about account opening, investment processes, and basic tax issues.

What you will do

• Become an expert for products and processes to act as a contact person for customers.
• Handle customer inquiries independently by phone and in writing.
• Work closely with other customer service colleagues, departments, and stakeholders.
• Handle inquiries regarding account opening and investment process up to basic tax issues.
• Contribute to making the use of the platform a positive customer experience.
• Develop and implement ideas for optimizing work processes.

Required qualifications

• Speak Dutch at C2 level, both written and spoken.
• Good command of English.
• Able to handle several tasks simultaneously under pressure while setting appropriate priorities.
• Interested in complex topics and in modern finance and capital markets.
• Maintain an overview even in hectic times.
• Confident using tools like Microsoft Office and Google Workspace.
• Learn new systems quickly.

Nice to have

• Professional experience in customer service or customer support

Benefits

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours.
• Home office.
• 30 vacation days.
• Company pension scheme supported with 20%.
• Subsidized Urban Sports Club membership of more than €20 per month.
• Subsidized Deutschland Ticket of €25 per month.
• JobRad bike leasing with tax savings and covered monthly insurance costs.
• Snacks, daily fresh fruit and drinks provided at the office.

About the company

Raisin is a FinTech platform that connects consumers with banks in the EU, the UK and the US. The company employs more than 800 people from over 75 countries.