Junior CS Agent – German Speaking (m/f/d)

The role

You will support German-speaking customers via phone and email regarding financial products. You will act as a primary contact for inquiries ranging from account opening to basic tax issues.

What you will do

• Become an expert in products and processes.
• Handle customer inquiries by phone and in writing.
• Work closely with Customer Service colleagues and other departments.
• Handle inquiries regarding account opening and investment processes.
• Handle basic tax issues.
• Contribute to a positive customer experience.

Required qualifications

• German C2 level (written and spoken).
• Fluent in English.
• Strong communication skills.
• Solution- and results-oriented approach.
• Good judgment.
• Ability to handle several tasks simultaneously under pressure.
• Ability to set appropriate priorities.
• Interest in complex topics, modern finance, and capital markets.
• Located in Berlin.
• Solid IT skills (office tools).

Nice to have

• Professional experience in customer service or customer support

Benefits

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours.
• Home office.
• 30 vacation days.
• Company pension scheme supported with 20%.
• Urban Sports Club membership subsidy of more than €20 per month.
• Deutschland Ticket subsidy of €25 per month.
• JobRad bike leasing with tax savings and covered monthly insurance costs.
• Snacks, daily fresh fruit and drinks provided at the office.
• Relocation support.

About the company

Raisin is a FinTech platform that connects consumers with banks in the EU, the UK and the US. The company employs more than 800 people from over 75 countries.