Head of Operations (f/m/d)

The role

You will lead and scale five core operational departments including Custody, Payment, Treasury, Account Management, and Vendor Management. You will provide strategic direction, mentor team leaders, and optimize workflows to ensure operational excellence and risk management.

What you will do

• Provide executive leadership and strategic direction to five operational teams.
• Lead, mentor, and empower team leads and managers.
• Design and execute scalable operational strategies using technology and automation.
• Oversee custody operations including asset safekeeping, settlements, and reconciliation.
• Direct end-to-end processing of domestic and cross-border payments.
• Lead the operational lifecycle of client accounts including onboarding and KYC/AML support.
• Direct the vendor management lifecycle and negotiate SLAs.
• Analyze workflows to identify bottlenecks and implement lean methodologies.
• Establish and monitor KPIs and KRIs within a risk framework.
• Act as the operational escalation point for audits and regulatory inquiries.

Required qualifications

• Minimum of 10+ years of proven expertise in senior operational leadership roles within banking, fintech, or financial services.
• Deep, hands-on experience managing across at least two of the core areas (Custody, Payments, Treasury, Account Management, or Vendor Management).
• Bachelor’s or Master’s degree in Finance, Business Administration, Economics, or a related field.
• Strong familiarity with core banking systems, payment gateways, custody platforms, and vendor management frameworks.
• Strong negotiation skills and experience managing large-scale third-party operational contracts and SLA enforcement.
• Exceptional data-driven decision-making skills.
• Proven ability to lead large teams through periods of significant change, systemic upgrades, and hyper-growth.
• Excellent executive-level communication and stakeholder management skills.
• Ability to thrive in a fast-paced, high-stakes environment.

Benefits

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours.
• Home office.
• 30 vacation days.
• Company pension scheme supported with 20%.
• Subsidized Urban Sports Club membership of more than €20 per month.
• Subsidized Deutschland Ticket of €25 per month.
• JobRad bike leasing with tax savings and covered monthly insurance costs.
• Snacks, daily fresh fruit, and drinks provided at the office.
• Relocation support may be provided.

About the company

Raisin is a FinTech platform that connects consumers with banks in the EU, the UK and the US. The company employs more than 800 people from over 75 countries worldwide.