Junior CS Agent - UK

The role

You will support the growth of Raisin's platform in the UK by responding to customer inquiries via voice and digital channels. You will also assist with deposit and payment-related tasks and collaborate on process improvements.

What you will do

• Respond to customer inquiries across voice and digital channels in a professional and timely manner
• Learn and understand Raisin's platform, business model, and systems
• Identify customer needs through active listening and offer clear, thoughtful solutions
• Collaborate on process improvements to enhance the customer experience
• Assist with deposit and payment-related tasks on the platform
• Work with internal stakeholders to resolve issues and contribute to cross-functional projects
• Maintain high standards of data security and compliance
• Contribute to a positive, respectful, and inclusive team culture

Required qualifications

• At least two years of experience in a customer services role
• Fluent in English, with strong communication skills both written and spoken
• Organised and detail-oriented
• Confident using tools like Microsoft Office and Google Workspace

Nice to have

• Working knowledge of Individual Savings Accounts (ISAs)
• Professional experience in the field of customer support

Benefits

• Employee Development Budget of £1,700 and 4 full training days per year
• Breakfast, snacks, daily fresh fruit and drinks
• Hybrid working with two days in the office
• 28 days + Bank Holidays of holiday a year
• One day birthday leave
• Company stakeholder pension with a minimum employer contribution of 5%
• Annual retreats in European cities and other team building events

About the company

Raisin is a FinTech platform that connects consumers with banks in the EU, the UK and the US. The company employs more than 800 people from over 75 countries worldwide.