Cluster Manager, Bank Retail

The role

You will lead the Bank Retail vertical for POS sales. This role involves leading a team of individual contributors, managing regional merchant acquisition, and building strategic relationships with banking partners.

What you will do

• Lead, mentor, and manage a team of POS sales executives.
• Manage 4-6 Territory Managers directly.
• Track team performance and ensure achievement of targets.
• Oversee merchant onboarding and support lead conversion.
• Build and maintain partnerships with banking institutions.
• Develop and implement regional POS sales strategies.
• Collaborate with product and central teams on campaigns and engagement plans.
• Monitor POS terminal sales and usage across geographies.
• Foster relationships with senior stakeholders at partner banks, NBFCs, and large retail merchants.
• Ensure efficient deployment, activation, and usage of POS terminals.

Required qualifications

• Minimum 8-12 years of experience in POS, fintech, or banking domain.
• At least 2 years in a leadership role.
• Proven track record of managing high-performing sales teams and achieving business targets.
• Strong understanding of digital payments, retail merchant behavior, and POS lifecycle.
• Excellent interpersonal, negotiation, and stakeholder management skills.
• Strategic thinker with a hands-on execution mindset.
• Comfortable with data analysis, reporting, and CRM systems.
• AI proficiency.
• AI and digital competency to use AI and data-led market intelligence tools.

About the company

Razorpay is a full-stack financial technology company that powers businesses to move, manage, and grow money. It supports millions of businesses across India, Singapore, and Malaysia.