Director, Technical Products and Operations

The role

The Director, Technical Product Operations will own the end-to-end management, operation, and security of client-facing SaaS products hosted on AWS. This is a working leadership role involving architecture, deployment, security, and production support.

What you will do

• Own the full lifecycle of client-facing SaaS products hosted on AWS
• Architect, implement, and maintain scalable, resilient AWS environments
• Lead high-availability and disaster-recovery design
• Manage infrastructure-as-code, CI/CD pipelines, and promotion paths
• Own observability including metrics, logging, tracing, and alerting
• Maintain and mature the platform's security posture
• Own SOC 2 compliance for the platform
• Enforce identity and access management, encryption, and secrets management
• Coordinate third-party penetration testing and vulnerability management
• Support the secure integration and operation of AI/ML and LLM-enabled features

Required qualifications

• Hands-on track record of personally implementing and operating a product on AWS infrastructure
• Demonstrated experience implementing a product on AWS (compute, networking, databases, IAM, IaC) from build through production operation
• 7+ years in IT / platform engineering / cloud operations
• 3+ years operating production workloads in AWS
• Prior leadership or people-management experience, ideally leading external IT, DevOps, SRE, or platform engineering functions
• Strong working knowledge of SOC 2 and practical implementation of underlying controls
• Experience with infrastructure-as-code (Terraform), CI/CD pipelines, and cloud security best practices
• Proven ownership of production reliability, SLAs, incident response, on-call, and HA/DR
• Excellent communication skills

Nice to have

• Experience delivering a client-facing / commercial SaaS product (multi-tenant, externally sold)
• Experience productionizing AI / LLM-enabled features and governing AI usage, data handling, and cost
• Familiarity with regulated or enterprise-client environments (HIPAA-adjacent, GDPR, GxP)
• Experience with containerization/orchestration (ECS/Fargate, EKS), AWS Lambda, and observability tooling
• Relevant certifications (AWS Solutions Architect / DevOps / Security, CISSP, CCSP)
• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience

Benefits

• Free snacks
• Generous holiday and paid time off
• Options for private medical, dental, and vision plans
• Support in saving for the future
• Mental wellness coaching and support
• Access to more than 13,000 online classes with LinkedIn Learning

About the company

Real Chemistry is a global agency providing a full suite of services across healthcare communications and marketing to clients in the pharmaceutical and biotech industries.