21GRAMS- Senior Delivery Manager

The role

The AI-Forward Technical Delivery Manager runs technical delivery for digital outputs including websites, emails, and interactive experiences. This person manages the build lifecycle, vendor routing, and the application of AI tools to accelerate workflows.

What you will do

• Triage incoming requests from Workfront and Jira
• Validate estimates using ROOM42 estimation tooling
• Decide between in-house or vendor partner for projects
• Run day-to-day vendor delivery and syncs
• Own delivery from kickoff through post-launch
• Maintain a live view of technical progress across a portfolio
• Drive milestone gates with QA
• Use AI tools daily to accelerate delivery workflows
• Define and document AI-assisted delivery playbooks
• Enforce Jira/Workfront field discipline

Required qualifications

• Hands-on AI implementation experience in a real delivery context
• Daily, practical fluency with AI build and delivery tooling
• 5+ years of digital project or technical delivery management in an agency or production environment
• Hands-on experience delivering across web (WordPress and/or Drupal), email, and banners
• Pharma, healthcare, or other regulated-delivery experience
• Vendor and cross-functional coordination
• Fluency in delivery tooling: Jira, Workfront or comparable
• Technical literacy to hold build conversations with developers and vendors

Nice to have

• Experience defining and documenting AI-augmented delivery playbooks
• Hands-on work with agentic tooling
• Built AI-assisted QA automation in production
• Veeva certification (approved email and/or IVA)
• Experience standing up delivery processes, studios, or standards from the ground up
• Exposure to IVAs, Veeva, or interactive experiences

Benefits

• Free snacks
• Generous holiday and paid time off
• Options for private medical, dental, and vision plans
• Support in saving for the future
• Mental wellness coaching and support
• Access to more than 13,000 online classes with LinkedIn Learning

About the company

Real Chemistry is a global agency providing healthcare communications and marketing services to pharmaceutical and biotech industries. Their advertising agency, 21GRAMS, is ranked the #2 creative health agency in the world by Cannes Lions.