Account Manager

The role

You will act as the key day-to-day client contact and manage the delivery of several medium-sized projects. You will also manage account processes, coach junior team members, and support business development and financial management.

What you will do

• Act as day-to-day client contact and provide regular status updates
• Manage client expectations on timelines and scope of project
• Take client briefs and communicate them to team members
• Manage account processes, internal team meetings, and flow of work
• Oversee the delivery of medium-sized client projects within budget and timeframes
• Develop written content such as briefing documents
• Identify areas for growth and proactively share new ideas
• Take an active role in new business and pitch teams
• Coach, delegate to, and mentor junior team members
• Support financial management including invoicing, forecasting, and budgeting

Required qualifications

• Relevant degree in a scientific subject
• Highly organised with mindfulness of deadlines
• Ability to manage multiple tasks based on priorities
• Strong attention to detail
• Independent thinker and team player
• Ability to mentor junior staff and delegate
• Confidence to manage upward
• Track record of following through on client requests
• Ability to develop project scopes and vendor contracts
• Excellent business communication ability
• High energy

Benefits

• Free snacks
• Generous holiday and paid time off
• Options for private medical, dental, and vision plans
• Support in saving for the future
• Mental wellness coaching and support
• Access to more than 13,000 online classes with LinkedIn Learning

About the company

Real Chemistry is a global agency providing healthcare communications and marketing services to pharmaceutical and biotech industries. The company uses scientific expertise, human-centred creativity, and AI-driven insights to transform healthcare.