21GRAMS- Director, Product Design (UI)

The role

The Director, Product Design is a senior leader responsible for setting product design vision and building conditions for teams to deliver digital experiences. This role leads complex engagements across websites, platforms, and products while managing design strategy, client leadership, and team development.

What you will do

• Own the product design vision and experience strategy across a portfolio of client engagements
• Partner with cross-functional leadership to define roadmaps and measurable outcomes
• Lead discovery and definition activities including journey framing and service blueprints
• Set and uphold high standards for interaction design, visual design, and prototyping
• Oversee scalable design systems and component libraries in Figma
• Build accessibility into work using WCAG 2.2 AA principles
• Act as a senior design partner to clients to articulate strategy and rationale
• Represent Product Design in new-business opportunities and pitches
• Manage, coach, and develop product designers through feedback and growth plans
• Improve the Product Design practice through reusable methods and training

Required qualifications

• 10+ years of experience in product design, experience design, interaction design, or a related discipline
• 3+ years managing and developing designers
• A portfolio demonstrating leadership across complex, multi-channel digital products or platforms
• Experience leading multiple workstreams or a portfolio of client engagements in an agency, consultancy, or product organization
• Deep fluency in human-centered design, interaction design, visual systems, prototyping, responsive design, information architecture, and design systems
• Strong working knowledge of Figma and modern collaborative design workflows
• Practical knowledge of accessibility standards, including WCAG 2.2 AA
• Ability to partner with engineering, product, research, content, analytics, strategy, creative, and account teams
• Excellent executive communication, facilitation, storytelling, critique, negotiation, and stakeholder-management skills
• Experience defining design outcomes and using research, usability testing, analytics, and performance data

Nice to have

• Healthcare, pharmaceutical, patient support, medical technology, or other regulated-industry experience
• Experience with privacy, consent, regulated content, and design considerations for patients, caregivers, and healthcare professionals
• Experience supporting business development, scoping, estimating, and presenting capabilities or pitch work
• Experience leading enterprise websites, authenticated platforms, service ecosystems, omnichannel programs, or AI-enabled experiences
• Familiarity with Adobe Creative Cloud and prototyping or motion tools

Benefits

• Free snacks
• Generous holiday and paid time off
• Options for private medical, dental, and vision plans
• Support in saving for the future
• Mental wellness coaching and support
• Access to more than 13,000 online classes with LinkedIn Learning

About the company

Real Chemistry is a global agency providing healthcare communications and marketing services to pharmaceutical and biotech industries. 21GRAMS is a Real Chemistry subsidiary and an advertising agency.