Senior Account Manager, Med Affairs

The role

The Senior Account Manager serves as the key day-to-day contact for clients within the Medical Affairs team. You will manage client relationships, oversee account processes, and ensure medium to large projects are delivered within budget and on schedule.

What you will do

• Provide regular status updates to clients
• Respond to client queries and share recommendations
• Manage client expectations on timelines and project scope
• Communicate client briefs to team members and implement project plans
• Manage account processes including internal team meetings and work flow
• Oversee status reports and delegation of tasks
• Take ownership of medium/large client projects
• Identify areas for growth and new business opportunities
• Support account lead with financial management
• Participate in pitch presentations

Required qualifications

• 4-5+ years of prior experience in healthcare agency client services roles with medical affairs, publications, and/or medical information
• Highly organized with mindfulness of deadlines
• Ability to manage multiple tasks based on priorities
• Strong attention to detail
• Independent thinker
• Team player
• Professional presence
• High energy
• Strong work ethic
• Competent in using Microsoft Word, PowerPoint, Excel, and Outlook
• Experienced in developing client relationships and networking
• Strong financial acumen

Nice to have

• Veeva management and/or iEnvision experience

Benefits

• Free snacks
• Generous holiday and paid time off
• Options for private medical, dental, and vision plans
• Support in saving for the future
• Mental wellness coaching and support
• Access to more than 13,000 online classes with LinkedIn Learning

About the company

Real Chemistry is a global agency providing healthcare communications and marketing services to pharmaceutical and biotech industries. The company uses scientific expertise, human-centred creativity, and AI-driven insights to transform healthcare.