Technical Account Manager, Japan

The role

You will act as a strategic technical advisor to Enterprise customers to maximize the business value of Miro. You will guide customers through workflow transformation, AI-driven adoption, and long-term platform integration.

What you will do

• Redesign and optimize customer workflows using Miro's AI capabilities
• Guide customers in adopting AI-driven ways of working including prompt engineering and automation
• Recommend integration strategies to drive alignment and business impact
• Support customers in integrating Miro with their ecosystem using APIs and integrations
• Monitor platform health, engagement, and usage patterns
• Equip internal champions with strategies to scale adoption
• Support Centers of Excellence in establishing governance and best practices
• Lead organizational change initiatives
• Partner with Customer Success Managers to deliver Quarterly Business Reviews
• Provide data-driven recommendations to improve adoption and business outcomes

Required qualifications

• 5+ years in consulting, technical account management, customer success, or similar customer-facing roles in enterprise SaaS
• Strong technical fluency with APIs, integrations, and enterprise IT ecosystems
• Proven ability to lead workflow transformation, platform adoption, and change management at scale
• Experience using analytics and data to drive decision-making and customer outcomes
• Ability to facilitate executive-level discussions and cross-functional workshops
• Proactive, ownership-driven mindset with the ability to operate independently in a fast-paced, ambiguous environment
• Native-level Japanese proficiency
• Business-level English proficiency

Nice to have

• Hands-on experience with AI tools, prompt engineering, or automation workflows
• Experience in the Japanese enterprise market

Benefits

• Equity
• Wellbeing benefit
• WFH equipment allowance
• Annual Learning & Development stipend

About the company

Miro is a visual workspace for innovation that enables distributed teams to build products and brainstorm ideas. The company was founded in 2011 and has more than 1,600 employees in 13 hubs around the world.