Customer Service Analytics Analyst

About the job

Bogotá, Colombia | On-site At MAJORITY, we are looking for a highly analytical, curious, and proactive Customer Service Analytics Analyst to help us understand performance, identify opportunities, and make better decisions across our Customer Service operation. This is a high-ownership individual contributor role for someone who enjoys working with data, challenging assumptions, and turning complex information into clear and actionable insights. What you'll do - Own and develop analytics for our Customer Service organization. - Build dashboards and reporting for key CS metrics and KPIs. - Monitor performance, identify trends, risks, and opportunities, and conduct root cause…