Bilingual Customer Service Agent

The role

You will support customers across phone, chat, and digital channels in Spanish and English. You will resolve questions and identify opportunities to recommend products through cross-selling and upselling.

What you will do

• Support customers across phone, chat, and digital channels in both Spanish and English.
• Resolve questions, requests, and issues with empathy, accuracy, and ownership.
• Identify customer needs and recommend relevant products or services through cross-selling and upselling.
• Meet performance goals related to customer satisfaction, quality, productivity, and commercial results.
• Stay up to date on products, processes, and tools to provide clear and reliable support.

Required qualifications

• Fluent Spanish and English with strong written and verbal communication skills.
• Previous experience in Customer Service, Customer Support, Sales, or Contact Center environments.
• Strong customer orientation, communication skills, and ability to understand customer needs.
• Proactive, reliable, and comfortable taking ownership of customer cases.
• Full availability to work rotating shifts, including weekends.
• Availability to work on-site in our Chapinero office in Bogotá.

Nice to have

• Experience with sales, cross-selling, or upselling is highly valued.

Benefits

• Health, dental, and life insurance
• Growth opportunities in an international company

About the company

MAJORITY is an international, ambitious, kind, and inclusive company building financial services for migrants, by migrants.