Principal Technical Account Manager

The role

You will own the technical and strategic success of assigned customer accounts from onboarding to renewal. You will partner with customers to deliver intelligence-led outcomes using the platform, integrations, and services. You will also serve as a strategic advisor to security teams and lead executive business reviews.

What you will do

• Own technical and strategic success of assigned customer accounts
• Partner with customers to deliver intelligence-led outcomes
• Monitor customer adoption, health, and renewal risk signals
• Lead executive and technical business reviews
• Identify growth opportunities for customer satisfaction and platform expansion
• Serve as primary strategic advisor for enterprise and global accounts
• Design and execute strategic customer success and intelligence adoption plans
• Collaborate cross-functionally with sales, product, and intelligence teams
• Deliver bespoke intelligence advisory engagements
• Evangelise Recorded Future capabilities and influence product roadmap

Required qualifications

• 7-10 years of consulting, intelligence advisory leadership or other customer facing cyber threat intelligence, security operations or cyber advisory roles
• Deep experience across two or more security domains including intelligence, security operations, vulnerability management, GRC, threat hunting or incident response
• Understanding of intelligence principles, methodologies and tradecraft
• Experience with intelligence platforms, APIs, data feeds, security integrations, SaaS ecosystems and security architectures
• Experience in monitoring adoption metrics, usage trends and integration performance
• Understanding of the Intelligence Lifecycle, MITRE ATT&CK, NIST, Diamond Model and the Cyber Kill Chain
• Bachelor's Degree or related experience in cyber security, computing science, intelligence studies or related field
• Native Japanese
• Conversational English

Nice to have

• Advanced certifications such as CISSP, OSCP, GCTI, GCIH etc.

About the company

Recorded Future is an intelligence company with over 1,000 professionals serving over 1,900 clients worldwide. They built a threat intelligence platform to enable organizations to outpace adversaries with intelligence-led security.