Senior Director, Customer Experience | Growth & Transformation

The role

You will lead customer experience within strategic client partnerships and build experience talent at RV Growth & Transformation. You will own experience strategy and execution across customer journeys while personally contributing to the experience lifecycle.

What you will do

• Own experience strategy and execution across high-value customer journeys
• Build trusted relationships with senior client partners
• Work across disciplines to move ideas from strategy into market
• Personally contribute to strategy, insights, UX/UI, prototype, ship, measure, and iterate
• Lead and develop multidisciplinary design teams
• Coach designers to become more full-stack
• Shape and deploy AI-powered, personalized, conversational, and agentic experiences
• Partner with Product, Engineering, and Data to move AI experiences into production
• Establish clear hypotheses and success measures for experience initiatives
• Build strong feedback loops between design, shipping, and experience evolution

Required qualifications

• 10+ years of experience in product design, customer experience, experience strategy, digital product, or related disciplines
• Experience leading teams and complex digital experiences
• Full-stack design leadership with personal operation across the end-to-end experience lifecycle
• Meaningful hands-on experience translating AI, personalization, conversational, or agentic capabilities into real customer experiences
• Ability to lead and develop strong teams
• Ability to build trusted relationships with senior stakeholders
• Ability to navigate ambiguity and competing priorities
• Ability to translate experience decisions into measurable outcomes
• Track record of developing strong designers

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO)
• 20 days of PTO annually, increasing to 25 days after five years of service

About the company

Red Ventures is a global portfolio of high-growth companies including The Points Guy, Lonely Planet, Bankrate, and more. Their businesses deliver digital experiences for consumers and help Fortune 100 clients solve digital growth challenges.