Customer Success Manager, Credit Cards | Bankrate

The role

You will manage a portfolio of relationships across the credit card category. You will shape strategies, analyze performance, and drive initiatives to help partners grow.

What you will do

• Build and deepen relationships with key issuer customers within the credit cards vertical
• Identify opportunities to automate routine tasks and build scalable operational processes
• Develop playbooks, frameworks, and best practices for customer success
• Analyze performance data using Excel and visualization tools to diagnose card program health
• Provide evidence-based recommendations to drive growth
• Drive discussions, reviews, and recommendations that influence strategic decisions
• Work cross-functionally with finance, analytics, marketing, and product teams

Required qualifications

• 5+ years of experience in Customer Success, Partner Management, Account Management, Strategy, or Consulting
• Strong analytical skills
• Comfort working in Excel/Sheets and data visualization tools (Looker, Tableau, etc)
• Experience using CRM tools to automate workflows and scale operations
• Strong communicator
• Ability to manage customer relationships through performance analysis and outcome-based decision-making
• Entrepreneurial mindset
• Relationship-driven

Nice to have

• Experience within Financial Services (Banking, Fintech, Credit Cards, BaaS)

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO)
• 20 days of PTO annually, increasing to 25 days after five years of service

About the company

Bankrate helps consumers compare options and make confident financial choices across mortgages, credit cards, savings, and more. Red Ventures is the parent company.