Senior Service Engineer, Energy Storage

The role

The Senior Service Engineer, Energy Storage resolves complex technical issues across deployed battery energy storage systems. This role serves as a technical escalation path for the operations and maintenance organization and translates operational issues into engineering solutions.

What you will do

• Acts as the primary technical escalation point for the operations and maintenance organization
• Defines handoff criteria, escalation thresholds, and response expectations
• Owns investigation and resolution of complex electrical, controls, software, thermal, and system-integration issues
• Translates field feedback into actionable requirements for product, systems, and R&D engineering teams
• Drives improvements in system serviceability, reliability, and maintainability
• Owns advanced service documentation including troubleshooting guides and service bulletins
• Develops technical training materials and supports team upskilling
• Drives the development of custom service tooling

Required qualifications

• Bachelor's degree in Electrical or Mechanical Engineering or a related technical discipline
• 4+ years of experience supporting complex electromechanical or power electronics systems such as BESS, renewable energy, or industrial systems
• Experience working safely on high-voltage AC and DC systems, including applicable electrical safety practices
• Working knowledge of BESS architecture, including batteries, inverters and power conversion, energy management, thermal management, and protection systems
• Experience working within a tiered support model between field operations, service engineering, and product engineering
• Ability to travel up to 25% of the time

About the company

Redwood Materials is the largest lithium-ion battery recycler in North America. The company recovers, refines, and redeploys critical minerals from end-of-life batteries back into the supply chain.