Senior Manager, Field Performance Engineering, Energy Storage

The role

This person will manage a multifunctional department responsible for the health of the deployed battery energy storage system fleet. They will direct technical investigations of field issues and establish frameworks connecting field operations to product engineering.

What you will do

• Manages and grows a multifunctional department of service, applications, field quality, and reliability engineers
• Accountable for the quality and reliability performance of the deployed BESS fleet
• Establishes fleet-level statistical reporting on product quality and reliability
• Directs technical investigations of field failures across electrical, thermal, controls, software, and power conversion systems
• Establishes escalation tiers, service-level agreements, and handoff criteria
• Manages applications engineering support for customer system sizing, integration, and site-specific configuration
• Manages the feedback loop from field data to product engineering

Required qualifications

• Bachelor's degree in Electrical, Mechanical, or Systems Engineering or a related field
• 10+ years of experience with complex electromechanical, power electronics, or grid-scale energy systems
• 3+ years of people management
• Experience working safely on high-voltage AC and DC systems, including applicable electrical safety practices
• Working knowledge of BESS architecture, including energy management, battery management, power conversion, protection, and thermal management systems
• Working knowledge of reliability engineering methods, including failure rate modeling, failure mode and effects analysis, and corrective action tracking
• Experience establishing structured escalation models between field operations, service engineering, and product engineering
• Ability to travel up to 25% of the time and to support off-hours escalations as required

Nice to have

• Master's degree

About the company

Redwood Materials is the largest lithium-ion battery recycler in North America. The company recovers, refines, and redeploys critical minerals from end-of-life batteries back into the supply chain.