IT Support Specialist

The role

This person will provide support for end-user devices, software, accounts, and workflows. They will support employees and devices on-site at multiple facilities, mobile, and remote.

What you will do

• Enterprise endpoint support for laptops, desktops, domain accounts, software, and printers
• Manufacturing support for SCADA devices, HMIs, process cameras, label printers, and barcode scanners
• Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android systems and devices
• Manufacturing Execution System (MES) Process development and support
• Troubleshooting, documentation, and resolution of support issues and processes
• Escalation of trouble tickets to other support teams
• Utilize the IT Knowledge Base system to define and promote best practices
• Serve as knowledge lead for enterprise best practices on operational workflows and processes
• Lead enterprise projects involving IT, including construction, equipment moves, and new technology implementations
• Configure and define IT services utilizing Microsoft Active Directory, Group Policies, Microsoft Entra, and mobile device management

Required qualifications

• 1+ years in an enterprise IT Support related role
• Supporting HMIs, label printers, scanners, and other process support equipment
• IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux
• Excellent customer service, attitude, and self-motivation
• Desire to learn and grow along with the company
• Occasional personal vehicle use

About the company

Redwood Materials is the largest lithium-ion battery recycler in North America. The company recovers, refines, and redeploys critical minerals from end-of-life batteries.