Senior Engagement Manager

The role

Engagement Managers manage successful engagements for new and existing customers as part of the Professional Services team. They lead multiple projects to completion on time and within budget while supporting the sales pipeline.

What you will do

• Support Sales pipeline and sell Professional Services
• Develop Statements of Work defining goals, scope, and deliverables
• Develop detailed project plans, risks, issues and financial tracking deliverables
• Communicate project milestones and delivery dates to customers and internal stakeholders
• Manage multiple projects to completion on time and within budget
• Liaise with executives and project stakeholders with progress reports
• Predict and manage resources to reach project objectives
• Respond to customer questions and guide successful product implementation
• Identify project gaps and recommend process improvements
• Work with PS management to meet and exceed team KPIs

Required qualifications

• 5+ years experience in customer-facing program/project leadership role managing multiple enterprise level engagements
• 2+ years experience leading workload or business process automation engagements
• ERP experience, particularly SAP
• Ability to manage multiple engagements at the same time
• Curious and inquisitive
• Excellent written, verbal, and presentation skills for technical and management clients
• Strong organizational skills to manage competing demands and multiple priorities
• Strong time management skills
• Strong analytical skills regarding technical and project management issues
• Ability to troubleshoot technical issues at a high level
• Exemplary customer service attitude with business development and customer relationship management experience
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience

Nice to have

• awareness of SAP Rise, S4/Hana
• Project management certification
• Experience with Professional Services Automation(PSA) software
• Experience with Smartsheet
• Experience selling Professional Services to new or prospective clients pre-implementation

About the company

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. They provide a SaaS-based composable automation platform built for ERP.