Resident Relations Specialist

The role

The Resident Services Specialist serves as the primary on-site resource for the resident experience after move-in. This person manages resident communication, concerns, and service coordination while providing operational support to leasing and maintenance teams.

What you will do

• Serve as the main contact for resident questions, concerns, and feedback after move-in
• Build positive resident relationships through proactive communication and follow-up
• Take ownership of resident issues and work to resolve them before escalating to management
• Investigate concerns and coordinate with maintenance, leasing, and management
• Document all resident interactions and resolutions within the property management system
• Identify and implement ways to add value to the resident experience
• Gather and analyze resident feedback through surveys and reviews
• Provide leasing coverage including conducting tours and assisting with applications
• Conduct regular community and building walks to ensure standards are maintained
• Monitor resident-facing spaces and amenities for cleanliness and functionality

Required qualifications

• 2+ years of experience in property management, customer service, hospitality, or a related resident/customer facing field
• Working knowledge of the leasing process
• Demonstrated ability to de-escalate conflict and manage difficult conversations
• Strong problem-solving skills and sound judgment
• Ability to balance resident service with company policies and lease requirements
• Proficiency with property management systems and general business technology
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal, verbal, and written communication skills
• Ability to work for extended periods in both office and active work environments, including prolonged computer use and standing
• Ability to travel to assigned properties, if applicable
• Reliable transportation
• Valid driver’s license

About the company

redpeak