Customer Architect

The role

You will act as a trusted technical advisor to drive the consumption and adoption of Elastic solutions. You will define technical success plans and align technical objectives with customer business goals to grow annual recurring revenue.

What you will do

• Collaborate with account teams to provide technical coverage and support.
• Define technical success plans for each customer.
• Ensure successful technical customer journeys from onboarding to adoption.
• Align Elastic solutions with customer business goals.
• Identify and eliminate technical frictions for customers.
• Liaise between customers and support to optimize resolution experience.
• Collaborate with the Service Team to deliver personalized solutions.
• Translate business needs into technical requirements.
• Find opportunities for expansion to grow annual recurring revenue.
• Review and assess customer consumption to suggest upgrades and enhancements.

Required qualifications

• Fluency in German and English.
• Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer.
• Hands-on experience with Elastic solutions or equivalent technologies.
• Excellent communication and presentation skills.
• Strong social skills to establish relationships.
• Demonstrated problem-solving skills.
• Ability to lead multiple projects simultaneously and meet deadlines.

Nice to have

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field
• Fluency in French
• Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana)

Benefits

• Competitive pay
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects
• Minimum of 16 weeks of parental leave

About the company

Elastic is the Search AI Company that enables businesses to find answers in real time using all their data at scale. The company provides cloud-based solutions for search, security, and observability.