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Principal Technical Writer - Customer Onboarding
United States. Posted 2 months ago
The role
You will lead the strategy and execution of customer onboarding and Getting Started content. You will define narrative architecture for the user journey and partner with product, field, and documentation teams.
What you will do
- Drive the onboarding content strategy.
- Align Field, Product, and Docs stakeholders.
- Design user-focused flows for onboarding experiences.
- Measure and iterate on content using user research, support feedback, and telemetry.
Required qualifications
- 7+ years of relevant experience.
- Experience in technical writing or developer-focused roles.
- Proven track record in onboarding or user journey design.
- Ability to lead initiatives and influence stakeholders across product, engineering, and sales/field organizations.
- Experience in creating compelling, cohesive stories for complex technical products.
- Comfortable using analytics, UXR, and support data to inform documentation decisions.
- Experience working in large, distributed organizations.
- Experience with self-service cloud products as a user or practitioner.
Benefits
- Competitive pay
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Match up to $2000 for financial donations and service
- Up to 40 hours each year to use toward volunteer projects
- Minimum of 16 weeks of parental leave
- Company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings
- Eligibility to participate in Elastic's stock program
Before you apply
- An export license may be required if you are located in or are a national of sanctioned countries or regions including Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, th
About the company
Elastic is the Search AI Company that enables everyone to find answers in real time using all their data at scale. The company provides cloud-based solutions for search, security, and observability.