Director, International Delivery Management - Professional Services

The role

You will lead the international Delivery Management function for Elastic Professional Services across EMEA and APJ. You will manage a team of approximately 15 Delivery Managers and drive transformation toward outcome-led consulting and Fixed Price models. You will be accountable for bookings, revenue, and margin.

What you will do

• Lead the international Delivery Management function for a team of ~15 Delivery Managers.
• Drive team transformation from project execution to outcome-led consulting.
• Champion the adoption of Fixed Price engagement models.
• Build a dual-mode delivery capability for packaged solutions and transformative engagements.
• Lead the integration of AI into the Delivery Management function.
• Design and embed delivery standards, frameworks, and tooling.
• Act as a player-coach with direct governance oversight on complex or at-risk engagements.
• Build a coaching and development culture within the team.
• Own financial accountability for bookings, revenue, and margin across EMEA and APJ.
• Grow the consulting footprint within strategic enterprise accounts.

Required qualifications

• Proven track record building and leading delivery teams across EMEA and/or APJ.
• Experience designing, selling, and delivering Fixed Price consulting engagements at scale.
• Experience owning a P&L or delivery portfolio with accountability for bookings, revenue, and margin.
• Experience designing and operating dual-mode delivery models.
• Practical experience applying AI tools to improve team effectiveness, delivery quality, or customer outcomes.
• Experience expanding client accounts, shaping SOWs, and driving revenue growth.
• Experience building relationships at the C-suite level.
• Experience leading and transforming mid-to-large delivery teams.
• 12+ years in management consulting, professional services, or enterprise SaaS delivery leadership.

Nice to have

• Experience industrialising packaged service offerings.
• Hands-on experience deploying AI tools within a professional services or consulting delivery environment.
• Background spanning pre-sales/solutioning and post-sales delivery.
• Experience with enterprise SaaS platforms (e.g., Elastic, Salesforce, ServiceNow, Databricks).
• Agile and hybrid delivery framework fluency in complex, multi-stakeholder enterprise environments.
• Extensive experience of platform migrations / tools consolidation.
• Certifications (PMP, CSM, or equivalent).

Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects
• Minimum of 16 weeks of parental leave

About the company

Elastic is the Search AI Company that enables businesses to find answers in real time using all their data at scale. The company provides cloud-based solutions for search, security, and observability.