Seasonal Customer Love Associate - (Remote - TX based)

The role

You will provide customer service across email, text, and chat channels. You will help customers shop, manage orders, and share feedback with internal teams.

What you will do

• Provide customer service across all customer service channels
• Deliver customer experience to build client relationships
• Meet and exceed performance goals
• Act as stylist, friend, and personal assistant to help customers shop
• Manage shipping, fulfillment, and returns procedures
• Share customer and product feedback with internal teams

Required qualifications

• Smart, organized, and driven towards excellence
• Passionate about Reformation’s mission and products
• Friendly and able to interact with people without losing cool
• High degree of empathy, judgment, patience, and level-headedness
• Positive and willing to take on any task
• Strong communication skills across email, text, and chat
• Able to meet deadlines while juggling multiple tasks
• Excellent time management
• Flexible and able to work in a constantly changing environment
• Productive and focused work style to meet case volume expectations

Nice to have

• Prior experience on an e-commerce customer service team
• Proficiency with Kustomer and Google Suite

Benefits

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits
• Paid time off including vacation, sick leave, and company holidays
• Retirement planning support with ESG-aligned fund options
• Fertility care support through Carrot
• Up to $5,000 USD reimbursement for fertility expenses after 1 year of employment
• Annual donations to community efforts
• Clothing discount
• Culture events
• Volunteer Time Off

About the company

Reformation is a global sustainable fashion brand founded in 2009. The company has 50+ stores and its own sustainable factory in LA.