Operations Associate, Full-Time - Stanford Shopping Center

The role

The Associate will execute efforts to achieve individual sales goals and provide an elevated client experience. They will act as a brand ambassador by sharing stories of sustainability and maintaining store standards.

What you will do

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Contribute to an in-store experience for customers.
• Deliver and foster a culture of an excellent client experience.
• Act as a brand ambassador by embodying brand values and educating on sustainability.
• Maintain customer experience feedback and scoring on service evaluation through NPS.
• Understand the need for consistent inventory accuracy and controls in store.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Ensure the selling floor reflects the brand and concept standards.

Required qualifications

• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced setting
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career

Nice to have

• Be a leader among your peers
• Serve as an expert resource

Benefits

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits
• Paid time off including vacation, sick leave, and company holidays
• Retirement planning support with option to invest in Environmental Social Governance-aligned funds
• Fertility care support through Carrot
• Up to $5,000 USD reimbursement for related fertility expenses after 1 year of employment
• Annual donations to community efforts
• Clothing discount
• Culture events like annual Ref Values week
• Volunteer Time Off

About the company

Reformation is a global brand with 50+ stores and a sustainable factory in LA. The company is mission-based with a goal to bring sustainable fashion to everyone.