Assistant Store Manager, Full Time - Covent Garden

The role

The Assistant Manager will help lead and execute efforts to achieve individual store goals. This role involves managing sales performance, customer experience, and retail team development.

What you will do

• Measure and monitor sales performance to improve business performance
• Meet and exceed store sales goals
• Drive elevated client experience and act as a brand ambassador
• Lead the sales floor and build loyal client relationships
• Assist customers and provide coaching to the team
• Manage scheduling to balance sales and service while achieving payroll goals
• Maintain customer experience NPS scores
• Uphold inventory accuracy and controls
• Contribute to Loss Prevention and team training
• Assist in operational execution, facility maintenance, and merchandising

Required qualifications

• Minimum of 4 years Retail Management Experience
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced and ever-changing environment
• Ability to set the standard for operational efficiency
• Skills to collaborate with cross-functional partners
• Proactive sense of urgency and ability to prioritize work
• Strong interpersonal skills
• Driven approach and self-motivation
• Excellent communicator and team player
• Effective and expedient problem-solver
• Strong business acumen with attention to detail
• Understanding of Retail Labor Laws

Nice to have

• GSuite experience

Benefits

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits
• Paid time off including vacation, sick leave, and company holidays
• Retirement planning support with option for ESG-aligned funds
• Fertility care support through Carrot
• Up to $5,000 USD reimbursement for fertility expenses after 1 year of employment
• Annual donations to community efforts
• Clothing discount
• Culture events

Before you apply

• References required

About the company

Reformation is a global brand with 50+ stores that aims to bring sustainable fashion to everyone. It is a mission-based company that invests in an inclusive culture.