Store Manager, Full-Time - Ohio, Cleveland Metro Region

The role

The Store Manager will lead and execute all efforts required to achieve individual store goals. This person will manage the day-to-day performance of retail teams and drive the execution of an elevated client experience.

What you will do

• Measure and monitor sales performance to improve business performance.
• Own operational execution to achieve revenue targets while balancing budget and expenses.
• Drive the execution of an elevated client experience as a brand ambassador.
• Lead the sales floor and deliver an excellent customer experience.
• Assist customers and provide in the moment coaching to the team.
• Manage scheduling to balance sales and service while achieving payroll goals.
• Deliver and maintain customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in store.
• Contribute to Loss Prevention and own training for the store team.
• Ensure facility maintenance, presentation and organization.

Required qualifications

• Minimum of 5 years Retail Experience
• Minimum of 4 years Retail Management Experience
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced, cross functional team environment setting
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• The drive to take on new challenges with the self-motivation for continuous personal and team development
• The ability to set clear objectives and inspire the team to reach their highest potential
• Ability to set the standard for operational efficiency
• The skills to collaborate strategically with cross-functional partners
• A proactive and entrepreneurial sense of urgency and ability to prioritize important work
• A keen eye for identifying and evaluating new business opportunities
• Understanding of Retail Labor Laws

Nice to have

• GSuite experience

Benefits

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits
• Paid time off including vacation, sick leave, and company holidays
• Retirement planning support with option to invest in Environmental Social Governance-aligned funds
• Fertility care support through Carrot
• Up to $5,000 USD reimbursement for related fertility expenses after 1 year of employment
• Annual donations to community efforts
• Clothing discount
• Culture events

About the company

Reformation is a global brand with 50+ stores around the world and its own sustainable factory in LA. The company is mission-based with a goal to bring sustainable fashion to everyone.