Sales Supervisor, Full-Time - Valencia

The role

The Sales Lead is an elite sales professional and Wardrobe Consultant responsible for managing a private book of business and driving sales. You will act as a keyholder, providing elevated service and styling consultations to foster customer loyalty.

What you will do

• Meet and exceed individual sales goals and KPIs
• Provide styling consultations and manage a personal client database
• Serve as a trusted keyholder responsible for opening and closing the store
• Act as the primary leader for facility issues, loss prevention, and emergency procedures
• Maintain sales floor energy and service standards
• Conduct chat-ins and handovers during segment changes
• Lead the sales floor and adjust staff in real-time
• Uphold visual merchandising guidelines and floor standards
• Provide in-the-moment coaching and support to associates
• Educate customers on the brand mission and sustainability

Required qualifications

• At least 2–3 years of experience in a high-volume, sales-driven, or commission-based luxury/premium retail environment
• History of consistently hitting or exceeding SPH and personal sales targets
• Exceptional communication skills and emotional intelligence
• Ability to build rapport and navigate diverse personalities
• Proven ability to style collections for clients based on body type, occasion, and personal style
• Self-motivated approach

Benefits

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits
• Paid time off including vacation, sick leave, and company holidays
• Retirement planning support with option to invest in ESG-aligned funds
• Fertility care support through Carrot
• Up to $5,000 USD reimbursement for related fertility expenses after 1 year of employment
• Annual donations to community efforts
• Clothing discount
• Culture events including annual Ref Values week and Volunteer Time Off

About the company

Reformation is a global sustainable fashion brand with 50+ stores and a sustainable factory in LA. The company is mission-based and focuses on being climate positive and circular.