Store Manager, Full-Time - Santana Row

The role

The Store Manager will lead and execute all efforts required to achieve individual store goals. This person will manage sales performance, operational execution, and the development of the retail team.

What you will do

• Measure and monitor sales performance to improve business performance
• Own operational execution to achieve revenue targets while balancing budget and expenses
• Drive the execution of an elevated client experience as a brand ambassador
• Lead the sales floor and deliver customer experience through a customer first mindset
• Assist customers and provide in the moment coaching to the team
• Manage scheduling to balance sales and service while achieving payroll goals
• Maintain extraordinary customer experience NPS scores
• Uphold consistent inventory accuracy and controls in store
• Contribute to Loss Prevention and lead training for the store team
• Lead merchandising presentation and concept standards

Required qualifications

• Minimum of 5 years Retail Experience
• Minimum of 4 years Retail Management Experience
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced, cross functional team environment setting
• Strong interpersonal skills
• Ability to set clear objectives and inspire the team
• Ability to set the standard for operational efficiency
• Ability to collaborate strategically with cross-functional partners
• Proactive and entrepreneurial sense of urgency
• Ability to prioritize important work
• Keen eye for identifying and evaluating new business opportunities
• Understanding of Retail Labor Laws

Nice to have

• GSuite experience

Benefits

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits
• Paid time off including vacation, sick leave, and company holidays
• Retirement planning support with option to invest in Environmental Social Governance-aligned funds
• Fertility care support through Carrot
• Up to $5,000 USD reimbursement for related fertility expenses after 1 year of employment
• Annual donations to community efforts
• Clothing discount
• Culture events like annual Ref Values week and Volunteer Time Off

About the company

Reformation is a global brand with 50+ stores that aims to bring sustainable fashion to everyone. It is a mission-based company that invests in an inclusive culture.