Enterprise Customer Success Manager

The role

As an Enterprise Customer Success Manager (Hunter), you will lead the 0-to-1 stage of Enterprise Multi-Site revenue motion. You will manage site deployments, map organizational stakeholders, and translate frontline workflows into ROI narratives for senior leadership.

What you will do

• Lead end-to-end execution of high-impact site deployments within target named accounts.
• Establish success criteria per proof of concept or pilot based on Enterprise strategy.
• Orchestrate and progress all key milestones and lead internal escalation through to resolution.
• Map the broad stakeholder landscape of an enterprise from line supervisor to regional leadership.
• Forge credibility and trust to demonstrate value and earn introductions to the broader organization.
• Convey ground-level learnings to shape product roadmap and Go-To-Market strategy.
• Collaborate with Sales and Marketing on account strategy and case study development.
• Lead continued site success post initial site conversion during early stages of Enterprise Multi-Site strategy.
• Manage the seamless overlap-to-handoff to Sales and CS reps.
• Travel to local facilities or plants to lead successful outcomes.

Required qualifications

• 5+ years of experience in Customer Success, Account Management, or Sales.
• Proven track record of managing complex, multi-site B2B accounts through a Bottoms-Up, Tops-Down motion.
• Intellectual Curiosity & Self-Starter Mentality.
• The Chameleon Skillset: ability to adapt tactics and communication style across stakeholders.
• Technical & Workflow Acumen: capability to master a sophisticated hardware+software platform.
• Strategic Communication: ability to frame complex risks and opportunities with logic and empathy.
• Builder Mentality.
• Ability and willingness to travel up to 40%.

Benefits

• 100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents
• Generous Paid Time Off
• 401(k) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Onsite fitness center with instructor-led classes, tennis, basketball, pickleball, and cycling
• Company celebrations and team outings
• Latest tech, standing desks, and all the tools and software needed

Before you apply

• Candidates may request to opt out of AI notetaking during interviews without impact to candidacy.

About the company

Relay is building the digital foundation for the global deskless workforce by transforming analog frontline operations into an AI-powered ecosystem.