Director, Warehouse Operations

The role

The Director of Warehouse Operations will oversee warehouse performance, inventory accuracy, and operational efficiency across a national network of locations. This leader will establish standardized procedures and develop local warehouse leadership.

What you will do

• Oversee daily warehouse operations across the national network
• Establish and implement standardized operating procedures across all warehouse locations
• Conduct regular facility visits, operational inspections, and performance assessments
• Oversee the safe handling, storage, movement, and shipment of heavy equipment and oversized products
• Oversee LTL freight shipping and receiving
• Maintain accurate inventory records across all warehouse locations
• Use NetSuite ERP to manage inventory and operational reporting
• Lead, coach, and hold local warehouse managers and supervisors accountable
• Monitor and report on key operational metrics
• Partner with Purchasing, Sales, and Customer Service to resolve issues

Required qualifications

• At least five years of progressive warehouse, distribution, or logistics operations experience, including substantial management responsibility
• Demonstrated experience overseeing warehouses that handle heavy equipment, oversized products, or other large, heavy items shipped through LTL freight
• Strong knowledge of safe material handling, equipment capabilities, load capacity, product protection, and secure freight preparation
• Practical proficiency with NetSuite ERP for inventory and warehouse operations
• Experience managing inventory accuracy, cycle counts, receiving, order fulfillment, and inventory discrepancies
• Experience leading warehouse teams and holding employees or supervisors accountable for operational results
• Strong problem-solving skills
• Excellent communication, organization, and cross-functional collaboration skills
• Valid driver's license
• Ability to meet extensive domestic travel requirements
• Ability to reside within practical commuting distance of Nashville or Memphis, Tennessee, with access to an airport and the Adamsville warehouse

Nice to have

• Experience overseeing multiple warehouse locations across different states
• Experience managing warehouse managers, supervisors, or other local operational leaders
• Background in commercial kitchen equipment, industrial equipment, appliances, building materials, or other heavy or oversized products
• Experience developing and implementing standardized warehouse procedures across multiple facilities
• Experience using operational KPIs to improve productivity, inventory accuracy, safety, freight performance, and cost control
• Relevant degree in supply chain management, logistics, business, or operations, or equivalent practical experience

About the company

Johnson Lancaster is the employer for RestaurantSupply.com.