Manager, New Cities, What Works Cities

The role

The Manager will guide a portfolio of cities through the What Works Cities Certification process. This includes conducting assessments, providing technical assistance, and supporting outreach to scale the initiative.

What you will do

• Manage a portfolio of cities through the What Works Cities Certification process
• Conduct detailed reviews of city assessment submissions
• Lead city engagements such as briefing calls and site visits
• Collaborate with city staff to identify data-driven impacts
• Monitor trends and patterns across cities to inform support
• Lead a portfolio of new cities through a coaching model
• Support the development of content for the WWC Community Forum
• Support outreach and recruitment efforts to bring cities into the WWC Initiative
• Manage data and tracking performance through Salesforce and the assessment platform
• Support the What Works Cities team with administrative work

Required qualifications

• 6 - 8 years of general work experience
• College degree (or equivalent practical experience)
• Experience working with local governments
• Experience with customer service and relationship-management
• Proficiency with Salesforce, Tableau, Google Suite, MS Office, Asana, Slack, WhatsApp, Ramp, bill.com, ChatGPT, Gemini, and Claude
• Track record of successful project completion in ambiguous environments
• Experience managing relationships with key internal and external stakeholders
• Ability to prioritize and meet individual goals and deadlines
• Ability to set and manage projects
• Strong oral and written communication skills
• Ability to manage cross-team/cross-department initiatives
• Strong organizational skills including attention to detail, time management, and multitasking

Nice to have

• Experience working in the nonprofit/philanthropic sector
• Spanish or Portuguese speaking & writing skills

Benefits

• Choice in medical plans
• Dental/vision coverage
• Paid time off
• 403b retirement plan with employer contribution

Before you apply

• Applicants must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

About the company

Results for America (RFA) is a national nonprofit organization helping policymakers harness the power of evidence and data to solve challenges. Its What Works Cities (WWC) initiative helps city governments improve residents' lives by using data and evidence effectively.