Revloncorporate
EDI and Customer Service Coordinator
Johannesburg, Gauteng, South Africa. Posted a month ago
The role
This person will manage day-to-day purchase orders, delivery notes, invoices, and inventory updates. They will coordinate order flow between Commercial, Finance, and Logistics through EDI and customer service coordination.
What you will do
- Execute and process EDI order processing including downloads, validation, error resolution, and portal updates.
- Monitor order queues and exceptions to ensure timely resolution.
- Communicate order issues, blocks, and stock constraints to relevant teams.
- Coordinate order release and confirmations with warehouse and customers.
- Handle customer queries relating to orders, deliveries, and documentation.
- Maintain basic trackers and reporting on orders, service levels, and exceptions.
- Support claims investigations and follow-ups with guidance from management.
- Act as a central coordination point between Commercial, Finance, and Logistics.
Required qualifications
- Grade 12
- 3–5 years relevant experience in customer service / order management / EDI
- 3–5 years’ experience working with SYSPRO in an order-to-cash or customer service environment
- Experience with EDI processing, order management, and customer portals
- Good understanding of order flow, basic warehouse processes, and delivery coordination
- Strong attention to detail with the ability to resolve order and system exceptions
- Comfortable engaging with internal stakeholders (Sales, Finance, Logistics)
- Intermediate Excel and reporting capability
- Clear and effective communication skills in English, both written and verbal
- Self-directed and accountable
- Organised and able to manage multiple priorities simultaneously
- Dependable and adaptable
Nice to have
- Customer service-related qualification (Advantageous)
About the company
Revlon is a leading global beauty company with a portfolio including Revlon, Elizabeth Arden, Almay, and American Crew. The company provides high-quality product innovation in color cosmetics, skincare, hair care, personal care, and fragrances.