Client Success Manager (Hybrid)

The role

The Client Success Manager manages a portfolio of regional accounts to maximize customer satisfaction and retention. This role involves reviewing client accounts, resolving issues, and upselling additional services to restaurants on the network.

What you will do

• Oversee the customer journey for an assigned portfolio of accounts.
• Proactively identify and address customer issues to minimize churn.
• Respond to customer requests for support and guide clients through product features.
• Communicate with clients to ensure they realize the full value of services.
• Identify opportunities to introduce and upsell products.
• Work with regional managers and sales teams to execute strategies.
• Monitor account health metrics and provide insights to leadership.
• Share customer feedback and insights with internal teams.

Required qualifications

• At least 3 years of related experience working with internal and external clients to support a sales organization.
• Customer/client service experience is required.
• Previous experience responding to a high volume of calls and emails related to client service.
• Must have a passion for client service.
• Experience using a CRM system such as Salesforce.
• Proficiency with MS Excel, Word, PowerPoint, and Outlook.
• Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills and abilities.
• Attention to detail and excellent organization skills.
• Self-motivation.
• Ability to work independently and respond with flexibility.

Benefits

• Competitive Paid Time Off and company holidays
• Generous dining reimbursement when you dine with our restaurant clients
• 401(k) plan with a company match
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long Term disability
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
• Employee Life Assistance Program
• Hybrid working space in our state of the art office downtown

About the company

Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement for 41 years. They offer marketing services and dining rewards programs using technology and data analytics.