Creative Director| Director, Design (Hybrid)

The role

The In-House Creative Director will lead an internal team of designers and external content teams to build brand experiences across marketing, product, service, digital, and physical spaces. You will manage brand identity for Rewards Network and its white label loyalty partners.

What you will do

• Evolve and protect the overarching visual identity, tone of voice, and design standards
• Partner with events and field teams to translate brand pillars into physical touchpoints
• Support multi-channel marketing campaigns and offer strategies from concept to execution
• Create compelling visuals for different restaurant offer types across customer segments and partners
• Translate new product and technical features into clear creative narratives
• Scale, evolve, and maintain comprehensive design systems and brand guidelines
• Direct the creation of digital experiences including web animations, videos, and tutorials
• Build and optimize agile creative workflows and allocate team resources
• Partner with Marketing, Product, Partnerships, Engineering, Field and Service teams
• Oversee production of photography, videography, and promotional campaigns

Required qualifications

• Ability to build and govern brand identity systems
• Ability to produce distinctive co-branded creative while staying compliant with partner brand books
• Multi-channel experience in email, paid social, display, landing pages, app UI, print and event
• Team leadership and development
• Expert in Figma, Adobe CC, project management software, presentation tools like PowerPoint, AI tools
• Creative operations including intake, briefing, routing, review cycles, version control, and asset classification
• Stakeholder navigation and presentation to leadership and executives
• Vendor and freelance management
• Bachelor's degree in art, design, marketing, business, or related field
• 6+ years of experience in creative, marketing, or design with at least 2 years of leadership experience
• Demonstrated experience leading a portfolio of multiple concurrent, related programs from inception to launch
• Experience working with creative tools, systems and technologies

Benefits

• Competitive Paid Time Off and company holidays
• Generous dining reimbursement when you dine with our restaurant clients
• 401(k) plan with a company match
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long Term disability
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
• Employee Life Assistance Program
• Hybrid working space in our state of the art office downtown

About the company

Rewards Network is a fast-paced, restaurant-focused fintech company that connects restaurants with consumer loyalty programs. They are a leading capital provider for restaurants and partner with companies like United, Delta, Bilt, Fetch, and Rakuten.