EDM Managed Services Associate Consultant

The role

You will monitor service flows, resolve data issues, and support clients within the EDM Managed Services function. You will work at the intersection of data, technology, and client service to ensure the accuracy and reliability of financial data.

What you will do

• Apply established procedures and operational standards consistently.
• Monitor key service flows and conduct investigations into failures, delays, and data quality issues.
• Proactively escalate operational risks or recurring service disruptions.
• Provide oversight to ensure handovers between teams are clear and documented.
• Act as Maker and/or Checker depending on exception complexity.
• Review exception trends and escalate systemic or high-risk issues.
• Manage and resolve complex client and stakeholder queries.
• Coordinate with internal teams and escalate cases requiring specialist expertise.
• Initiate and manage incident tickets for operational failures or disruptions.
• Perform assigned activities within the control framework.

Required qualifications

• Applied understanding of EDM Services, data ingestion, data processing, and related operational workflows.
• Ability to independently analyse complex data workflows and identify root causes and improvement opportunities.
• Deep understanding of EDM Services and the value they deliver to clients.
• Solid experience managing issues in a client-facing environment.
• Ability to act as a reliable deputy, coordinating across teams and maintaining service continuity.
• Amenable to work in a hybrid set up, 3x a week RTO.

Benefits

• Continued training in Python and Rimes’ selected technologies.
• Exposure to equity and fixed-income indices, ESG datasets, ratings, and corporate actions.
• Develop deep familiarity with datasets.
• Gain experience contributing to oversight and control improvement.
• Growth in operational leadership and cross-functional collaboration.
• Build adaptability, resilience, and partnership skills.

Before you apply

• Only selected candidates will be contacted for interviews.

About the company

Rimes provides enterprise data management solutions to the global investment community. They provide an Intelligence Fabric for Capital Markets that transforms fragmented data into decision-grade intelligence.