EDM Managed Services Senior Consultant

The role

You will take accountability for regional service delivery, operational performance, and team effectiveness. You will lead teams through operational challenges, manage client escalations, and ensure operational standards and controls are maintained.

What you will do

• Maintain, review, and update operational standards, procedures, and runbooks annually.
• Take accountability for regional service delivery and meeting KPIs.
• Oversee day-to-day operational performance and close exceptions within timelines.
• Maintain performance and capacity metrics.
• Provide senior oversight of complex or high-risk exceptions.
• Act as the senior regional escalation point for internal and external stakeholders.
• Review, sign off, and report on incident reports.
• Monitor and ensure robustness of operational controls across the region.
• Ensure effective allocation of team members for production coverage.
• Oversee regional and global handovers and product or project handovers into Production.

Required qualifications

• Strategic understanding of EDM Services and client value.
• Deep understanding of EDM services and the value they deliver to clients.
• Strong knowledge of data ingestion, processing, and underlying datasets used across the investment landscape.
• Ability to leverage tooling and metrics to drive oversight, prioritisation, and governance decisions.
• Ability to own regional coordination for follow-the-sun operations and stakeholder alignment.
• Experience mentoring colleagues or providing SME guidance in a specialist domain.
• Amenable to work 2-3x RTO.

Benefits

• Develop expertise in governance, capacity planning, and service improvement.
• Apply dataset knowledge to client conversations and service decisions.
• Own oversight responsibilities, audit readiness, and incident governance outcomes.
• Gain experience in stakeholder management and leading client discussions.
• People development including mentoring and line-management responsibilities.
• Deepen subject-matter expertise in a specific asset class, capability, or technology.
• Technical and market exposure in Python, data analysis, and key market datasets.

Before you apply

• Only selected candidates will be contacted for interviews.

About the company

Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture. The company serves institutional investors, asset managers, and service providers.