Enterprise Technology Services Specialist

About the job

Role summary The IT Support Specialist plays a key role in managing and supporting the company's IT offices and internal network infrastructure. This role ensures reliable, secure, and user-centered technology services for Ridgeline employees, with dedicated ownership of the New York (in-person support) and Dublin (virtual support) offices. This role requires Level 3 IT support expertise, including using and improving AI bots so they give reliable responses and resolutions to IT issues. The role manages corporate accounts, devices, and office network services, and partners with Security and the rest of the IT Enterprise Workplace team. As the regional IT lead, you'll make sure employees in…