Senior CSM, PBM

The role

The Senior Client Success Manager manages key client relationships for the Pharmacy Benefit Management team. This role involves taking a consultative approach to account management and ensuring the delivery of high-quality pharmacy benefits.

What you will do

• Manage overall relationships with assigned PBM clients
• Manage ongoing client touchbases and contract deliverables
• Track client inquiries and maintain logs
• Resolve client escalations
• Maintain regular contact with clients and internal account teams
• Serve as the initial point of contact for day-to-day operational inquiries
• Lead and facilitate client meetings including quarterly and annual business reviews
• Partner with the Implementation Team during new client implementations
• Gather client requirements for the annual open enrollment process
• Participate in client webinars and training

Required qualifications

• Bachelor’s Degree
• 5-8 years in pharmacy operations
• Detail-oriented
• Consultative and presentation skills
• Excellent communication & organization skills
• Ability to bring stakeholders together to identify solutions to challenges
• Solid client management skills
• Pharmacy benefit knowledge
• Effective & creative problem-solving
• Ability to prioritize and manage through change
• Ability to lead projects and influence others without direct reporting line ownership
• Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides)

Nice to have

• Master’s Degree

About the company

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Their products guide patients to the best care and medications through a modern, mobile app.